FAQ

(1) Products

What size shirt should I order?

Refer to the sizing chart and any additional sizing details provided on the relevant product page in our online shop.If you need any further help with your sizing don't hesitate to contact us.

Sizing is true to size. Our small fits a size 6-8 women. If you would like an oversized look, size up. 

(2) Online Shop

What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments and Afterpay. 
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused / unworn shirts can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. 

We do not cover return shipping costs. For all Aus orders a $10 return shipping cost will apply. This will be invoiced to you via Shopify. For all international orders a $25 return shipping cost will apply. This will be invoiced to via Shopify. 

When returning an item we advise to obtain a tracking number for your parcel, we do not hold responsibility for lost returning parcels. 

Sale items and items used with a discount code are FINAL SALE. These items cannot be returned, exchanged or refunded. 

If a product is defective, it will be exchanged for a new product at no additional charge.

Refund / exchange is not guaranteed and is subject to our review of the returned product. 

Please follow care labels within garment. We do not take responsibility for the garment once washed. 

(3) Shipping

How long will delivery of my order take?
Domestic Australia orders are typically delivered within 1-5 business days. International orders are typically delivered within 3-10 business days, depending upon the destination and customs processing. Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival. Acid Reign will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products.

**If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**

**The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.**

**Once an order ships and is in transit it is not possible to cancel the order**

What happens if I miss the delivery of my item? 

If you miss the delivery of your parcel it will be delivered to a pick up point, or delivery will be attempted again. Acid Reign does not hold responsibility for items that are abandoned or destroyed by the postal service due to failure of delivery.  

 

(4) More Questions

If you have further questions, please feel free to contact us.